Bridget Taylor
3635 Cypress St.
Metairie, LA. 70001
Home 504-264-7534
Cell 504-255-2811
Bkt220@gmail.com
Goals and Objectives
To obtain a position within
your organization as an Information Technology Support Specialist
professional. I will bring a positive and winning attitude along with an
ability to demonstrate strong interpersonal skills. I have a strong desire to
learn in addition to an ability to learn extremely quickly. I have attended
Remington College where I studied Computer Information Systems, although I
did not graduate I have completed my Associates Degree in Computer Networking
Systems at ITT Technical Institute, where I graduated with honors. I am
presently working on my Bachelors of Business Administration with a
concentration in Project Management Administration and a minor in Information
Technology. My short-term professional goal is obtain an entry-level to
mid-level position in the Information Technology department while I attend
the ITT Technical Institute to finish my work on my Bachelor's Degrees. Once
I graduate my goal is to work towards becoming part of the management team
within five to seven years.
Education
Attending ITT Technical
Institute St. Rose, LA
Bachelors Degree, Project
Management, minor in Information Technology 3/2012 - Present
Expected Graduation Date
December 2014
Attended ITT Technical
Institute St. Rose, LA
Associates Degree, Computer
Network Systems 12/2010 - 3/2012
Graduation Date March
11, 2012
Graduating GPA 3.79
(Honors)
Attended Remington College Metairie,
LA
Computer
Information Systems 1/2004 - 8/2005
Organizations, Awards and
Achievements Member and President of the National Technical Honors
Society, ITT Tech St. Rose Chapter
Computer Skills
Computer Programming: C#,
ASP.Net, VB.Net, VBA, and SQL
MS Applications: Microsoft
Office Application Skills, Microsoft Visio, Installation & set up of
Microsoft System Operation Software.
Data Modeling:
Conceptual, Logical, and Physical
Networking: Network
Development, Set Up & Install Windows Server 2008, Network Technology
& Service Integration, WAN Application, Network workstations to network
printers, Installation and set up of Cisco routers and switches, Personal
computer set-up skills
Qualifications
Leadership
Skills
Strong Organizational Effectiveness
Ability
To Work In Teams
Ability
To Work Independently
Strong
Desire To Learn
Ability
To Learn Quickly
Customer
Service Skills
Employment
EMCO Technologies, Baton
Rouge, LA
ExxonMobil, Chalmette
Refinery (Contractor)
Desktop Support Level II 10/2013
– Present
Used Remedy help desk work
order system to prioritize computer work calls
Setup and configured user
computers
Configured and connected
network printers to user computers
Imaged new computers for
deployment to the floor for the users to use
Remoted into user's computer to
troubleshoot computer issues
Troubleshot monitor issues
Troubleshot copy machine issues
Setup and configured user VoIP
telephones
Cross connected VoIP telephones
Test and terminated VoIP ports
Configured Cisco switches
Mapped network drives
Setup new user accounts in
Active Directory
Terminated user accounts in
Active Directory
BrownGreer,
PLC, New Orleans, LA
Help Desk
Manager 9/2012 – 6/2013
Setup and configured
user computers
Setup and
configured user VoIP telephones
Cross
connected VoIP telephones
Test and
terminated VoIP ports
Configured
Cisco switches
Configured
NetApp server
Configured
and connected network printers to user computers
Imaged new
computers for deployment to the floor for the users to use
Remoted into
user's computer to troubleshoot computer issues
Used help
desk work order system to prioritize computer work calls
Troubleshot
monitor issues
Troubleshot
copy machine issues
Mapped
network drives
Setup new
user accounts in Active Directory
Terminated
user accounts in Active Directory
Trained and
supervised new Help Desk Technicians for the New Orleans location
Team Lead
for special projects in the New Orleans location
TekSystems
Ochsner (Contractor),
New Orleans, LA
Field Technician 4/2012
– 9/2012
Setup and configured user
computers
Troubleshot monitor issues
Troubleshot copy machine issues
Setup and configured user VoIP
telephones
Cross connected VoIP telephones
Test and terminated VoIP ports
Remoted into user's computer to
troubleshoot computer issues
Used help desk work order
system to prioritize computer work calls
Mapped network drives
Configured and connect network
printers to user computers
City of Kenner, Kenner,
LA
Help Desk Specialist 12/2011
– 3/2012
Troubleshot printer issues
Set up new computers and
connected the computers to the domain
Wiped and re-installed OS and
other software on computers as needed
Installed computer parts such
as video cards, RAM, power supplies, hard drives, etc as needed
Priced and spec’d hardware and
software as needed
Remoted into user's computer to
troubleshoot computer issues
Used help desk work order
system to prioritize computer work calls
Map network drives
Setup Microsoft Outlook as
needed
Terminated Cat5 cable
Troubleshot monitor issues
Troubleshot copy machine issues
Setup desktop scanners
Peoples Health Network Metairie,
LA
Data Support Specialist 6/2008
- 12/2011
Developed and Maintained manual
HRA logs to track how many members were called along with
producing proof that the
department is following policies on how many times a member is to be
called before an unable to
reach letter is sent to the member.
Developed and Maintained AHWHF
logs to track how many members were called along with
producing proof that the
department is following policies on how many times a member is to be
called before an unable to
reach letter is sent to the member.
Compiled weekly nurse’s logs
into a department average report
Created department letter templates
in CCMS train to be used in CCMS production to be used as
communication tools to reach
and communicate with the members.
Assisted the department with
minor IT needs, such as setting up new employees computers to
communicate with network
printers.
Compiled a report every week
based on departmental call volume using reports generated by CCMS
using the data input by the
Disease Management nursing staff.
Used Visio to create workflow
charts
Created PowerPoint
presentations
Utilized MS Excel to create graphs
and charts
Assisted in the development and
implementation of new crystal reports based on data being input
into CCMS
Compiled and create any and all
reports needed by the Disease Management manager
Oral Surgery Services Metairie,
LA
Executive / Administrative
Asst. 11/2007- 6/2008
Managed Transcription files
Matched packing slips to
invoices for prompt/timely payment
Managed and prepare staff
schedule and on call schedule for doctors
Tracked time off for staff’s
records
Ordered office supplies for
both Metairie & Gretna offices
Developed and maintain
shipping, receiving and inventory control
Understand OSS network
(computers) and software-computer proficiency
Maintained HR files (hire
dates, evaluation period, etc.
Maintained tape back-up of
server
Completed and track
applications for hospital privileges for staff and doctors
Maintained expense files for
associate doctor
Maintained CEU file for all
doctors
Recorded minutes of staff
meeting
Monitored Webpage mail received
Sorted and distributed mail
Northwestern
Mutual Financial Network Metairie, LA
Executive
/ Marketing Assistant 4/2007 -
10/2007
Prepared
letters, and documents to be sent to clients
Prepared
sales illustrations for financial representative
Used
interpersonal communication skills to achieve customer
satisfaction
Expedited
all cases in underwriting
Scheduled
paramedical exams for clients
Updated
financial representative’s calendar daily with new appointments
Prepared
case notes to be filed in clients’ folders
Coordinated
office supply deliveries
Prepared
payroll
Paid
any and all office bills
Kept
client database updated
Albert Garaudy Consulting
Engineers Metairie, LA
Procurement Buyer 7/2005
- 10/2007
Used interpersonal
communication skills to achieve customer satisfaction
Prepared documents for Request
for Quotation Packages
Coordinated office supply
deliveries
Configured new purchase order
computer system
Assisted Senior Buyer with
Request For Quotation Packages
Used problem solving skills to
solve invoice and purchase order discrepancies for clients
Expedited purchase orders for
Albert Garaudy and clients of Albert Garaudy
Worked closely with the
Procurement Manager on ways to improve the functionality
of the procurement department
Trained and supervised new
hires on Albert Garaudy’s procurement policies and procedures
Trained
and supervised new hires on clients’ of Albert Garaudy’s procurement policies
and
procedures
Integrated Network Systems Metairie,
LA
Office Assistant/Office
Manager 3/2004 - 6/2005
Used interpersonal
communication skills to achieve customer satisfaction
Assisted callers by answering
any computer questions they have and route the call to the proper
personnel
Developed a filing and labeling
system for all paperwork that increased employee productivity
Prepared & organized
bi-monthly staff meetings
Demonstrated strong computer
skills by using Microsoft Office Suite
Used interpersonal skills to
make travel arrangements for out of town clients
Utilized writing skills, by
writing letters for the sales personnel
Made travel arrangements for
the President and all other personnel
Ordered any and all office
supplies
East Jefferson Hospital Metairie,
LA
PBX Operator 1/2003 -
3/2004
Answered 10 Line Rolm Switch
Board System
Provided an answering service
for in house Cardiology and Respiratory Doctors
Prepared weekly on call
schedule for several different departments
Assisted callers with referrals
for doctors
Dispatched code team to the
location of the code
Used interpersonal
communication skills to achieve customer satisfaction
Used a PA system to make
announcements and page Doctors’ overhead
WLAE Educational
Broadcasting Metairie, LA
Master Control Operator 4/2000
- 1/2003
Controlled transmitter signal
Complied with FCC and FAA
regulations
Coordinated with the production
team to air several live broadcasts
Trained new operators in Master
Control as well as computers
Operated teleprompter for
several live and taped productions
Developed a filing and labeling
system for all paperwork and equipment, that increased
employee productivity across
the board
Controlled both on air video
& audio signals
Displayed excellent
interpersonal skills
Demonstrated strong computer
skills by keeping all databases updated and edited
References Provided Upon
Request
Bridget
Taylor
2
Resume
Continued